1 Reply Latest reply on Oct 4, 2017 4:50 PM by pony10

    Failed to enter enable mode

    pony10

      We have been using Cat Tools to backup and monitor our Network gear configurations for changes.  On 9/20 we started having an issue with our DR Firewall connections.  Nothing has changed that we are aware of however now Cat Tools is failing with the Error description saying Failed to enter enable mode.  We have received this error randomly but usually only on one device and it clears up the next day when it runs again.  It is now happening daily on all 10 of our DR ASA's.  These are all Cisco 5505's. 

       

      I have set the retry to 4 times and it seems that different ones, not always the same or not all of them, are able to eventually get into the enable mode and get a backup.

       

      Here is what a good connection looks like in Cat Tools Info log:

       

      2017-09-27 11:26:35  4-Debug         1          MtHome_ASA Login to MtHome_ASA was successful

      2017-09-27 11:26:35  4-Debug         1          MtHome_ASA DeviceHostnameID: MTHOMEASA

      2017-09-27 11:26:35  4-Debug         1          MtHome_ASA Entering enable mode

      2017-09-27 11:26:35  4-Debug         1          MtHome_ASA Entering enable mode - sending command enable

      2017-09-27 11:26:35  4-Debug         1          MtHome_ASA Entering enable mode - sending password:

      2017-09-27 11:26:35  4-Debug         1          MtHome_ASA Waiting for enter enable password prompt

      2017-09-27 11:26:36  4-Debug         1          MtHome_ASA Sending enable password

      2017-09-27 11:26:36  4-Debug          1         MtHome_ASA Entered enable mode OK

       

      And here is what a not good connection looks like:

       

      2017-09-28 09:01:53  4-Debug         1          MtHome_ASA Login Cisco ASA: MtHome_ASA

      2017-09-28 09:01:53  4-Debug         1          MtHome_ASA --> LoginSSH

      2017-09-28 09:01:53  4-Debug         1          MtHome_ASA Waiting for command prompt

      2017-09-28 09:01:53  4-Debug         1          MtHome_ASA Login to MtHome_ASA was successful

      2017-09-28 09:01:53  4-Debug         1          MtHome_ASA DeviceHostnameID: MTHOMEASA

      2017-09-28 09:01:54  4-Debug         1          MtHome_ASA Entering enable mode

      2017-09-28 09:01:54  4-Debug         1          MtHome_ASA Entering enable mode - sending command enable

      2017-09-28 09:01:54  4-Debug         1          MtHome_ASA Waiting for enter enable password prompt

      2017-09-28 09:01:54   1-Error           1          MtHome_ASA Failed to enter enable mode.

      2017-09-28 09:01:54  4-Debug         1          MtHome_ASA Aborting : Unable to enter enable mode

       

      It’s like it doesn’t send the enable password at all.

       

       

        • Re: Failed to enter enable mode
          pony10

          I opened a ticket with Support and found out it was a known issue with the latest release of Cat Tools.  Apparently the script tries to enter the enable password twice only on ASA's.  Apparently not all ASA's since it wasn't doing it to our 5510's or the 5508's we replaced the 5510's with during the time that this was failing.  Support reverted the script to the previous version and everything is working. They said the next release is supposed to fix the issue.