1 Reply Latest reply on Sep 15, 2017 4:09 PM by dans9717

    Add an entry into a tech group calendar without creating a ticket


      Not sure if this is possible, so advice would be gratefully received.


      We have a tech group calendar set up for chnage management which is populated by the scheduled date in change tickets.  Our techs use this when they are both implementing a change, and as a guide to whats going on when they want to schedule a change.


      I would like to be able to highlight certain dates and mark them as "Change Freeze in force" so the techs know not to try and schedule anything during certain periods.


      If I raise a ticket to do this it just populates the calendar with the ticket number, tech name and scheduled date/time so it doesnt look any different to any other change,


      Does anyone have any suggestions?