2 Replies Latest reply on Sep 7, 2017 11:04 AM by eber123

    Report - Snap shot of tickets


      Dear all,


      Now and then I've been asked how many tickets where assigned to a "tech group" on a specific day. So off I went to reports to see if this can be arranged.


      In reports I can't see a way to get this information. I can configure reports for the "tech group", the day, and the date attribute for time range. But this does not give me a report saying that on 12/07/2017 115x tickets (open, wip, pending etc.) were assigned to User Support (for examples sake).


      For us this is important information, maybe I have something overseen. Even to generate this report in queries is not that easy. If you can point me into the right direction that would be brilliant.