17 Replies Latest reply on Sep 15, 2017 9:30 AM by pabely

    What I feared is happening

    bvondeylen

      I asked (at least 1 year ago) and warned that the Web Help Desk app would no longer work on iOS devices and SolarWinds needed to do something quick.

       

      Well, the Web Help Desk app has been removed from the app store, and therefore (at least in Education) has been removed from MDMs and all devices. Our Techs are now without the Web Help Desk app on their iPhones (for several weeks now), and are NOT getting notified of tickets.

       

      Our techs would really appreciate a WHD app update.

       

      We are looking forward to:

      Scanning barcodes for Searching Assets

      Creating Tickets

      Being Notified of new Ticket Assignments

      Viewing Calendar of Assigned Tickets for the day