10 Replies Latest reply on Sep 11, 2017 12:04 PM by mhoare

    Error 1067 starting webhelpdesk service

    mhoare

      I have been using version 12.3.0 on a Windows 2008 Std server.  All has been well until very recently, the whole application has ceased working and I have been unable to start the WHD service by batch file or manually.  Windows throwing the 1067 error.  This is a sample of the appserver log:

       

      ERROR  | wrapper  | 2017/09/06 13:59:00 | JVM exited while loading the application.

      ERROR  | wrapper  | 2017/09/06 13:59:04 | JVM exited while loading the application.

      ERROR  | wrapper  | 2017/09/06 13:59:08 | JVM exited while loading the application.

      ERROR  | wrapper  | 2017/09/06 13:59:13 | JVM exited while loading the application.

      ERROR  | wrapper  | 2017/09/06 13:59:17 | JVM exited while loading the application.

      FATAL  | wrapper  | 2017/09/06 13:59:17 | There were 5 failed launches in a row, each lasting less than 300 seconds.  Giving up.

      FATAL  | wrapper  | 2017/09/06 13:59:17 |   There may be a configuration problem: please check the logs.

      ERROR  | wrapper  | 2017/09/06 13:59:18 | The Web Help Desk service was launched, but failed to start.

       

      I have so far, uninstalled and re-installed the application, both on the same server and also on a Win 7 desktop, neither of which resolve the issue.

      Has anyone else experienced this, as I am scratching my head.