1 Reply Latest reply on Sep 8, 2017 10:36 AM by fluffy midnight

    Adding custom categories for report rows/columns


      Is there a way to add new custom categories for reports on the Web Help Desk?


      My goal is to present a report that shows SLA categories, and divide tickets in those categories into sub-categories based on SLA timelines (if a Medium Priority ticket is done in less than 30 hours, it's green; if same ticket is done 30hrs<x<40hrs it's yellow, etc).


      Would rather not have to pull our DBA to do it if the product already has this capability.