1 Reply Latest reply on Oct 26, 2017 4:00 PM by dilbertditto

Dameware Mini Remote Control- no remote mouse/keyboard control

dilbertditto Aug 25, 2017 2:57 PM

I am running DameWare Mini Remote Control V12.0.0.509 32-bit on Windows 7 Enterprise V6.1 Build 7601 w/ SP1.

I am able to connect to a remote PC and see their desktop, along with mouse and keystroke changes; however, I am no longer able to remotely control the mouse or keyboard like I once was.

We recently upgraded to the software version shown above in order to attempt to resolve the problem. I was able to remotely control the mouse and keyboard when connected to a test PC; however, when I remoted into the PC of an internal customer who needed troubleshooting assistance, I had no mouse or keyboard control.

Suggestions?

Re: Dameware Mini Remote Control- no remote mouse/keyboard control

dilbertditto Oct 26, 2017 4:00 PM (in response to dilbertditto)

Upgrading to a newer version of Remote Support resolved the remote mouse and keyboard access; however, then the Remote Support application started on its own every time I logged onto the PC, either remotely or via VPN.
Uninstalling and reinstalling newer version V12.0.5.6002 resolved the autostart problem.
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