1 Reply Latest reply on Oct 26, 2017 4:00 PM by dilbertditto

    Dameware Mini Remote Control- no remote mouse/keyboard control

    dilbertditto

      I am running DameWare Mini Remote Control V12.0.0.509 32-bit on Windows 7 Enterprise V6.1 Build 7601 w/ SP1.

      I am able to connect to a remote PC and see their desktop, along with mouse and keystroke changes; however, I am no longer able to remotely control the mouse or keyboard like I once was.

      We recently upgraded to the software version shown above in order to attempt to resolve the problem. I was able to remotely control the mouse and keyboard when connected to a test PC; however, when I remoted into the PC of an internal customer who needed troubleshooting assistance, I had no mouse or keyboard control.

       

      Suggestions?