1 Reply Latest reply on Sep 26, 2017 5:36 PM by ehussey

    Ticket create using REST API causes duplicate emails

    justin.gray@weldre4.k12.co.us

      I have the following specified in my json file (ignore the truncated syntax):

        "emailClient": false

        "emailTech": false

        "emailTechGroupLevel": false

        "emailGroupManager": false

        "emailCc": false

         "sendEmail": false

       

      The tickets are assigned to myself as the Tech and my Tech account is set to notify of new tickets, so that accounts for one email.

       

      However, I get two duplicate emails at the same time the ticket(s) gets created via the API.  I can't figure out why I'm getting two emails. This doesn't happen for any other generated tickets.

       

      Has anyone else encountered the same?

       

      Any feedback appreciated.