1 Reply Latest reply on Oct 24, 2017 2:58 PM by 123kateb

    Upgrade to 12.5.1 - Error while updating data to version 12.4.2


      No com.macsdesign.whd.ProblemType found with globalID: <ProblemType: [problemTypeId: '0'


      ... stopped our upgrade in its tracks.  Anyone else have the issue coming from 12.4.1 to 12.5.1? 

      Share your solutions?




      Saw these fixes in release notes - but they must not be related to this issue - is there some way to find

      more details on these cases/fixes?



      An error no longer occurs when upgrading Web Help Desk to the next release.

      1. 12.5.1 release notes



      The software installers no longer generate an issue during an upgrade. *


      1. 12.4.2 release notes