16 Replies Latest reply on Sep 5, 2017 9:15 AM by nazzetti

    NPM installation


      I uninstalled NMP from a windows 2012 server and now it will not reinstall. Does anyone knows what I am doing wrong?

      Please assist!

        • Re: NPM installation

          You didn't mention any errors or specific issues.


          Here is a generic uninstall procedure:  http://www.solarwinds.com/documentation/en/flarehelp/npm/content/npm-uninstalling-npm-sw1446.htm


          Uninstall SolarWinds NPM

          This is a general uninstall procedure, and it may differ slightly from version to version.

          SolarWinds recommends to use this procedure when installing daily builds for testing.

          1. Click Start > Control Panel > Add or Remove Programs.
          2. Click Remove for all items starting with SolarWinds, and complete the uninstall wizard.
          3. Start the Registry Editor, and delete SolarWinds-specific folders.
            1. Click > Start > Run...
            2. Type regedit, and click OK.
            3. Expand HKEY_LOCAL_MACHINE > Software.
            4. Delete both the SolarWinds and the SolarWinds.net folders.If you are uninstalling SolarWinds NPM from a 64-bit computer, expand HKEY_LOCAL_MACHINE > Software > Wow6432Node, and delete both the SolarWinds and the SolarWinds.net folders.
          4. Delete the following SolarWinds-specific folders, listed with the default paths.
            • C:\Program Files (x86)\SolarWinds
            • C:\Program Files (x86)\Common Files\SolarWinds
            • C:\inetpub\SolarWinds
            • C:\ProgramData\Solarwinds
            • C:\ProgramData\SolarWindsAgentInstall
          5. Using your SQL Server tools, delete your SolarWinds Orion database and your Orion database user.
            • The SolarWinds Orion database is typically named SolarWindsOrion, and it can be found in the Databases folder of your SQL Server management application.
            • The default SolarWinds Orion database user is SolarWindsOrionDatabaseUser. To find the user, expand Security > Logins in your SQL Server management application.
          1 of 1 people found this helpful
            • Re: NPM installation

              Thanks for your prompt response d09h, I did some of your instructions before and also some folders wont delete.

              When I start installation, the yellow starting installation window pops up and then disappeared....that's it! nothing happens after and nothing is installed.

              I am thinking if this is windows 2012 thing......the last one I used was 2003 server...this is really new interface and a few new features for me.....

              still at it.....

                • Re: NPM installation

                  I think it would be helpful to post any error messages you can find.

                    • Re: NPM installation

                      None!!! no error message......installation starting window just goes away and that's it...

                        • Re: NPM installation

                          I would open a support ticket but you can also look at the OrionInstaller.log located in the following directory.



                            • Re: NPM installation

                              I had faced similar issue in my lab setup... it wasnt listing any errors like u mentioned... i tried to install it multiple times and ended up having an error stating license is corrupted. in my case since it was lab setup i just built another server and got it started....

                                • Re: NPM installation

                                  Ok....I rebuilt the server and still got the same thing, but now I got to the log and here is what I got.....



                                  [13:  :15:921] ----------------------------

                                  [13:  :15:921] OrionInstaller.BootStrapper Starting.

                                  [13:  :17:437] Checking Windows Versions

                                  [13:  :17:437] MSMQ check.

                                  [13:  :17:437] MSMQ already installed

                                  [13:  :17:437] Starting the following services: SWCollectorService;SWInfoServiceSvc;SWInfoServiceSvcV3

                                  [13:  :17:437] .Net 4.6.2 detected.

                                  [13:  :17:437] Starting "C:\Users\ADMINI~1\AppData\Local\Temp\SolarWindsOrionSetup20170829130014\OrionInstaller.exe" from "" with command line of "OrionInstaller.exe -INSTALLEREXE="C:\Users\ADMINI~1\DOWNLO~1\NPM-12~1.EXE" -SESSIONID=5C69DDB9-5199-41C0-BF31-A4FFFDA1DEF0".

                                  [13:  :17:437] Process started.  PID = -1   GLE = 2

                                  [13:  :22:869] OrionInstaller.BootStrapper Stopping.




                                  Any ideas?

                                    • Re: NPM installation

                                      did u use the old installer setup after re-building the server?

                                        • Re: NPM installation

                                          now I went into the temp folder to try run the installer directly...here is what I got


                                          System.IO.FileNotFoundException: Could not find file 'C:\Users\Administrator\AppData\Local\Temp\SWOrionSetup201708291311\InstallManifest.config'.

                                          File name: 'C:\Users\Administrator\AppData\Local\Temp\SWOrionSetup201708291311\InstallManifest.config'

                                             at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

                                             at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

                                             at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)

                                             at System.Xml.XmlDownloadManager.GetStream(Uri uri, ICredentials credentials, IWebProxy proxy, RequestCachePolicy cachePolicy)

                                             at System.Xml.XmlUrlResolver.GetEntity(Uri absoluteUri, String role, Type ofObjectToReturn)

                                             at System.Xml.XmlTextReaderImpl.FinishInitUriString()

                                             at System.Xml.XmlTextReaderImpl..ctor(String uriStr, XmlReaderSettings settings, XmlParserContext context, XmlResolver uriResolver)

                                             at System.Xml.XmlReaderSettings.CreateReader(String inputUri, XmlParserContext inputContext)

                                             at System.Xml.XmlReader.Create(String inputUri, XmlReaderSettings settings, XmlParserContext inputContext)

                                             at System.Xml.Linq.XDocument.Load(String uri, LoadOptions options)

                                             at OrionInstaller.Program.CreateWizard(String[] args)

                                            • Re: NPM installation

                                              i m not that much experienced to help on these kind of errors.



                                              By old installer setup i meant- Sometimes the setup file would have got corrupted or a prob with registry.. so i was mentioning about downloading fresh evaluation setup..


                                              Maybe you can wait for someone to assist on the above errors...

                            • Re: NPM installation

                              Sure, I did download a fresh copy but no joy.

                              • Re: NPM installation

                                yes i do.....but not installed yet.

                                • Re: NPM installation

                                  You uninstall Node.js and NPM the same as you would most Windows software:

                                  1. Open the Windows Control Panel
                                  2. Choose the “Programs and Features” option
                                  3. Click the “Uninstall a program” option
                                  4. Select Node.js, and click the Uninstall link.

                                  modem wifi password

                                  • Re: NPM installation

                                    Now, here is what is going on....when the installation start extracting files into the temp folder, I see it populate the folder with installation files and when the installation stops all the files disappeared!! I tried to copy some files and installed NPM, but I get an error while trying to run NPM configuration wizard....


                                           * No valid package combination was found for your system


                                    I believe this is because I copied the installation files manually....how do I fix this?