5 Replies Latest reply on Aug 24, 2017 8:12 AM by rpham

    How to Remove IT Manager from Ticket Auto-Assign Queue



      I thought I followed the correct settings when configuring my WHD account (apparently not), but I still receive tickets assigned to me (users currently cannot pick and choose when creating ticket). The questions I have are:

      1. How to configure it correctly so that new tickets will not auto-assign to the IT manager?

      2. When I create new ticket on the client's behalf, is it possible to pick the technician to assign the ticket to?


      Thank You,