4 Replies Latest reply on Aug 24, 2017 11:01 AM by fluffy midnight

    Excel Templates download corrupted.

    jennjoe4

      Each time I download an "Asset Import" template.  When I try to open it in Excel 2016, I get a message that "The file is corrupt and cannot be opened."  I've even tried opening the file in Excel manually, by doing an "Open and Repair".  When I do the "Open and Repair", the message says that "the file is corrupt and cannot be opened".  When using Excel 2016, I don't have issues with opening any other Excel document.  It seems that this only happens, when I download an Excel template from Web Help Desk.

       

      I'm using Web Help Desk ver. 12.4.1 - Build # 12.4.1.983 as it's own appliance, running Linux.