Asset creation

Dear Peter,

To add a new model in assets we do the following:

• Go into setup
• Assets
• Manufacturers & Models
• If there is no manufacturer for this model we add the name
• Click on manufacturer name
• Click on tap Model Editor
• Add new model

If this is done you can use the new model under Assets (new)

The way I understood the relationship between "Clients", "Assets" and "Tickets" is:

Clients (users) can have assets assigned to them (the Pc they use). If a client opens a ticket, the asset that caused the incident (or for the request it was raised for) will be assigned to the ticket. This makes sense, because a client could have various assets assigned to them (PCs, laptops, tablets, printers, software packages...).

Doing this, it is easy to see in WHD who is the user, what asset he/she is referring to in this case and what is the problem.

Regards,

Eberhard