1 Reply Latest reply on Aug 17, 2017 8:09 AM by pabely

    Setting Tickets to not require a child type

    ew_ofd

      Perhaps I missed something, or maybe it isn't possible. Is there a way to make ticket submissions not require a child type when the user submits a ticket? Going through testing shows that it's a requirement.

        • Re: Setting Tickets to not require a child type
          pabely

          It will if a Child exists on a Parent. If the Ticket is coming from say E-Mail, then have a Request Type which has a single level, assign the Inbound mailbox to that level the the Tech, part part of his/her procedures will do some sort of triage to re categorize accordingly. 

          If the Ticket is generated from the Client UI, then they will have to enter these required fields.