2 Replies Latest reply on Aug 18, 2017 12:26 AM by rickstevens

    Closed by:  Tech name?


      Hi All


      I'm trying to put together a report or a query for tech metrics over a time period.  Does anyone know how I can extract data on closed tickets by tech?  The only place I can see any reference to who closed a ticket is in the history window where the status is changed to closed.




        • Re: Closed by:  Tech name?

          Hi Rick,


          I use the report function.  Under the row category select assigned tech.  Add a report filter for the status values you consider closed.  We have Closed and Installed.  There are two selections for row category related to techs.  Orginal Tech and Assigned Tech.  If the ticket is closed, then the Assigned Tech was the last one on that ticket.