1 Reply Latest reply on Aug 15, 2017 11:12 AM by typhoon87

    Change the options for approving a ticket via email


      Hello All


      I was wondering if there is any way to reduce the number of options available when approving a ticket via email from the 4 it currently is, down to just a yes or a no?

      As it will cause confusion for the people who are approving the requests, and a lot of the time, no reason is needed, just a yes or a no. We also don't need clients to have visibility of any reasons given why their requests were approved or rejected, our helpdesk guys will pass on any relevant information.



      Thank you