3 Replies Latest reply on Sep 20, 2017 10:09 AM by Leon Adato

    SolarWinds and SDP Call Logging System


      Hi Guys


      We use a Cal Logging System SDP (Manage Engine) and some of the SolarWinds Alerts are sent to a dedicated mailbox (Service Desk) and a call is created.


      For this call to be created on the back of the SW Alert there are some variables entered in the 'Message Body' of the Email Alert (Trigger Condition) which populates and categorises the call as per variables.


      However, when anyone receives the SW Alert they see the Call Logging System variable in the body of the message, for example;


      I'm being told that the variable has to be there but I don't want alert recipients to see this garbage, is there anyway that text can be REM's out?


      In advance thank you for your support.