20 Replies Latest reply on Oct 20, 2017 10:48 AM by 123kateb

    RESOLVED having issues after upgrading to 12.5.1

    robhealea

      We have the Resolved status type set so that those tickets automatically close after two days and set to not allow clients replies to Resolved emails to reopen tickets. However, since the upgrade to 12.5.1 last week those two functions are no longer working. I've tried making changes to them, saving those changes, and then changing it back. No help.

       

      Anyone have any ideas?