conflicting information between VSphere and Orion

Question

Solarwinds is showing one of my ESX hosts as having a power supply failure. Vsphere and the the physical box show no signs of this. I have it set to poll through vcenter so where is it getting this information?

Orion

VSphere Web Console

solaradmin · Accepted Answer

Orion polls its data for the hosts from Vsphere API which apparently isnt the same place Vsphere gets its data. To solve this i verified that the data in the MOB was reporting the same as Orion. Then I reset the sensors. Here is the code to run if you have the VSphere powercli installed.

Show any hardware not green

Get-VMHost ‘Your Host’ |

% {(get-view $_.id).runtime.healthSystemRuntime.systemHealthInfo.NumericSensorInfo |

Where-Object {$_.HealthState.Label -notmatch 'Green'}}

Reset the stuck sensors.

(Get-View (Get-VMHost -Name ‘Your Host’ | Get-View).ConfigManager.HealthStatusSystem).ResetSystemHealthInfo()

Refresh the sensor data

(Get-View (Get-VMHost -Name ‘Your Host’ | Get-View).ConfigManager.HealthStatusSystem).RefreshHealthStatusSystem()

After this, I waited 5 minutes and the hardware status went back to green.

More information

https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1037330

https://support.solarwinds.com/Success_Center/Server_Application_Monitor_(SAM)/Troubleshooting_Guide_for_Hardware_Health_for_ESX_host_Server_Polled_Through_vCenter

conflicting information between VSphere and Orion

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