1 Reply Latest reply on Jul 26, 2017 2:34 PM by skymandc

    Closed Ticket Email Options

    skymandc

      When a ticket is closed, rather then send the user the Notes or trying to remember which Notes to mark as visible to the client or not, we would like to include a custom field - e.g. Resolution - to the client.

       

      Anyone have an idea if this is possible?

       

      Thanks!