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Forum Closed Ticket Email Options

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Replies 2 replies
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Closed Ticket Email Options

skymandc over 6 years ago

When a ticket is closed, rather then send the user the Notes or trying to remember which Notes to mark as visible to the client or not, we would like to include a custom field - e.g. Resolution - to the client.

Anyone have an idea if this is possible?

Thanks!

0 skymandc over 6 years ago

Nevermind - found the answer! thanks.
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0 cbusse over 6 years ago in reply to skymandc

Would you mind posting the answer you found so others with the same question could find it too?
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