2 Replies Latest reply on Jul 27, 2017 2:05 PM by ssb1979

    Inactivating tech account also inactivates Client account

    ssb1979

      I have a user that will no longer have a technician role but still needs to submit tickets as a client.  I un-linked his client account from his tech account and inactivated his tech account.  Today he tells me he gets an account deactivated message when he tries to log in.  His tech account show as inactive, and his client account shows that it is active.  Did I do this incorrectly?