0 Replies Latest reply on Jul 18, 2017 7:26 AM by vmoitrot

    IIS AppInsight - Credentials Test Failed despite being admin

    vmoitrot

      Hey guys,

       

      I'm trying to add a bunch of IIS servers using AppInsight. All the nodes are already polled using WMI, using the same account granted with some administrator access (part of admin group).

       

      When I'm polling the same servers for AppInsight, using the same admin account, I get a credential error. I went to check the poller node logs on this jobs, and my credentials seems to work fine... Where is this error coming from?

       

      2017-07-18 03:58:40,524 [STP SmartThreadPool Thread #6] DEBUG SolarWinds.APM.BlackBox.IIS.Jobs.TestConnectionJob - STARTED>

      2017-07-18 03:58:40,524 [STP SmartThreadPool Thread #6] DEBUG SolarWinds.APM.BlackBox.IIS.Jobs.TestConnectionJob - Testing WMI connection to 10.130.X.Y as user: Domain\SVCACCOUNT

      2017-07-18 03:58:40,524 [STP SmartThreadPool Thread #6] DEBUG SolarWinds.APM.BlackBox.IIS.Jobs.TestConnectionJob - IIS detection - testing cluster

      2017-07-18 03:59:20,712 [STP SmartThreadPool Thread #6] DEBUG SolarWinds.APM.BlackBox.IIS.Jobs.TestConnectionJob - IIS detection - opening registry

      2017-07-18 03:59:20,728 [STP SmartThreadPool Thread #6] DEBUG SolarWinds.APM.BlackBox.IIS.Jobs.TestConnectionJob - IIS detection - processing values

      2017-07-18 03:59:20,790 [STP SmartThreadPool Thread #6] DEBUG SolarWinds.APM.BlackBox.IIS.Jobs.TestConnectionJob - IIS detection - listing running services

      2017-07-18 03:59:21,009 [STP SmartThreadPool Thread #6] DEBUG SolarWinds.APM.BlackBox.IIS.Jobs.TestConnectionJob - IIS v.8.5 has been detected. Windows services: True

      2017-07-18 03:59:21,009 [STP SmartThreadPool Thread #6] DEBUG SolarWinds.APM.BlackBox.IIS.Jobs.TestConnectionJob - WMI connection test was successful.

      2017-07-18 03:59:21,009 [STP SmartThreadPool Thread #6] DEBUG SolarWinds.APM.BlackBox.IIS.Jobs.Utility.PsCheckIisHelper - Testing PS connection. Agent mode: False

      2017-07-18 03:59:21,009 [STP SmartThreadPool Thread #6] DEBUG SolarWinds.APM.BlackBox.IIS.Jobs.Utility.PsCheckIisHelper - user: Domain\SVCACCOUNT

      2017-07-18 03:59:21,009 [STP SmartThreadPool Thread #6] DEBUG SolarWinds.APM.BlackBox.IIS.Jobs.Utility.PsCheckIisHelper - WsMan URI: https://10.130.X.Y:5986/wsman

      2017-07-18 03:59:27,744 [STP SmartThreadPool Thread #6] INFO  SolarWinds.APM.BlackBox.IIS.Jobs.Utility.PsCheckIisHelper - Connection test ended. Finished in 00:00:03.8546754. Result# 1

      2017-07-18 03:59:27,744 [STP SmartThreadPool Thread #6] INFO  SolarWinds.APM.BlackBox.IIS.Jobs.Utility.PsCheckIisHelper - Powershell connection test outcome:

      AditionalErrorMessage:

      CanWebAdministrationLoad:True

      CanWebAdministrationRun:True

      ErrorMessages:

      HostVersion:1.0.0.0

      IisVersionMajor:8

      IisVersionMinor:5

      IsWebAdministrationInstalled:True

      PowerShellOne:False

      ProcessorArchitecture:AMD64

      PSVersion:4.0

      RuntimeEnvironment:v4.0.30319

      User - Env:Domain/SVCACCOUNT

      User - NTAccount:Domain\SVCACCOUNT

      User - whoami:Domain\SVCACCOUNT

      User - WindowsIdentity:Domain\SVCACCOUNT

      UserIsAdministrator:True

      WorkerProcessIs32bit:False

      2017-07-18 03:59:27,759 [STP SmartThreadPool Thread #6] DEBUG SolarWinds.APM.BlackBox.IIS.Jobs.TestConnectionJob - Outcome=Available. Result:ErrorMessage:'' IsValidCredential:True, IsServiceRunning:True, IsValidPsUrlWindows:True, IsPowerShellInstalled:True, IsPowerShellWebAdministrationInstalled:True

      2017-07-18 03:59:27,759 [STP SmartThreadPool Thread #6] DEBUG SolarWinds.APM.BlackBox.IIS.Jobs.TestConnectionJob - <FINISHED