Whenever I try to down load an Excel document, to either export assets, or down load the import template. The template (.xls) downloads. But when Excel goes to open it, I get a message in Excel saying that the file is corrupt and can't be opened. The TSV file downloads and opens with no problem.
I'm running Web Help Desk v. 12.4.1 - Build #184.108.40.2063
I'm running Excel 2016, on a computer running Windows 10 (1703).