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error 5 Access denied

I have an issue with Dameware NT Utlities version 7 where there are certain machines on a different domain and different subnet where i cannot authenticate with local or domain admin to view things like Services and the Shutdown tab to see who is logged etc.  I can RDP into that machine fine.  Thing is if i disjoin one of the PCs from the domain i can then use NT Utils as soon as I rejoin NT Utils stops working and i get the error 5 access denied message.