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Approver Roles

I need to set up a simple approval process.

I have 1200 clients in 70 departments managed by 123 managers.

Some of the departments have multiple managerial approvers.

All I am attempting to do is create a simple approval process and reading the notes I dont think I can do this, unless one you could guide me.

Here is an example of what I want to do.

Joe Admin - Requests - I need a new Iphone

Joe raises the request - But this needs approval by his line manager.

I just simply want the request to go to his line manager to approve then come back to the service desk to provision the request.

is there a simple way of doing this.

Thanks in advance

  • Currently there is no way to dynamically figure out approval chains. You can check out existing feature requests and up or down vote them.

    There is an open enhancement request to have the system be able to pull the Manager field from AD/OpenLDAP ( ) . However even if that was implemented is still requires that data to be correct.

    Deepening on your use case you may also need to upvote this one for on demand approval processes ( )