Hello,
We have a need to have a trigger occur after a set amount of time.
So lets say,
1. HR submits an employee separation ticket
2. We perform the request of the ticket (lets say we deactivate the accounts or change passwords)
3. This ticket could get resolved or closed
4. At the original ticket creation or at close it spawns a new ticket SCHEDULED 30 days out (informing us to delete former employees accounts/data).
No where have I found a 'counter', anything scheduled is a specific date or specific reoccurring dates via action rules or tasks. Any ideas?