1 Reply Latest reply on Jun 23, 2017 5:24 PM by kellytice

    Adjust CAB Approval Settings


      Hey All,


      I did some searching around the forums for this earlier, and didn't see any related posts.


      Currently, we have multiple CAB approvals set up for various types of tickets. However, we have some tickets that the Yes or No is treated more as a "Yes, this is an event" or "No, this is not an event". When someone checks No off on the ticket, it doesn't allow for us to move the ticket to closed due to there being at least 3+ people on the approval for that. We'd like to know if there's a way to set up the tickets for those types of instances so that if one person says no, the ticket can be moved to a state where it can be closed without overriding the approvals to do so.


      All thoughts and suggestions appreciated.