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Re: Alerts not being triggered.
d09hJun 22, 2017 8:41 AM (in response to shaun_9999)
When troubleshooting email alerts (especially when expected emails don't appear), I've occasionally configured the alert to create a SolarWinds event, or write to a text file (or both). In at least one case, my mail process was getting blocked, and I eventually proved it. The evidence of the NPM event and the text file were helpful in getting others to assist in determining who was breaking the email piece and how. By creating an event or text log, I was able to prove/ disprove alerting was working. Perhaps you could try something similar.
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Re: Alerts not being triggered.
shaun_9999 Jun 22, 2017 8:50 AM (in response to d09h)I have an action to place a log in netperfmon. Since this has been implemented (21 days ago) we have not received the log to capture this event. Which I why I know that the alert isn't being triggered. I also implemented it on the mits alert, which is why I know it was triggered.
The SMPT is the same (we have one SMTP server) we also receive alerts for other servers with a high CPU usage.
My only other option is that I generate a separate alert for these nodes, but that's something I have tried to move away from as the old environment had an alert for every action on every individual node.
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Re: Alerts not being triggered.
d09hJun 22, 2017 9:02 AM (in response to shaun_9999)
Perhaps the servers could be configured to send SNMP trap when CPU goes above a certain level? This could buy you a little visibility while troubleshooting. You could alert on the traps if helpful.
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Re: Alerts not being triggered.
shaun_9999 Jun 22, 2017 9:20 AM (in response to d09h)I don't know if this helps:
So here is a server that is/was running at 99%. The alert was triggered only a few minutes ago.
Doing a search on the traps for that particular node - I receive the following over a 100 day period:
They are all the same for the last 100 days. Is it because I have not setup traps correctly (it at all??) Or, is this what is expected?
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Re: Alerts not being triggered.
d09hJun 22, 2017 11:59 AM (in response to shaun_9999)
Can't tell much from your redacted image. If you packet capture on the monitored server (capturing only traffic going to SolarWinds/ only SNMP) you could validate when/ how much SNMP polling/ responses and same for SNMP traps.
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Re: Alerts not being triggered.
shaun_9999 Jun 22, 2017 5:28 PM (in response to d09h)Would I do that looking at my switches? Or would solarwinds be able to do this?
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