1 Reply Latest reply on Jun 21, 2017 4:37 PM by kellytice

    Do not require request sub-type


      If a Request sub-type is available (but not visible to clients), Techs *must* select a sub-type in order to save most changes to a ticket (Error = You must choose a Request Sub-Type).


      Is there a way to set sub-types as not mandatory, meaning they can be left blank?