2 Replies Latest reply on Jun 26, 2017 2:06 AM by otto_damus

Sending e-mails to a CAB

otto_damus Jun 21, 2017 3:20 AM

I would like to be able to send more than one e-mail notification to a CAB after a ticket has been created in which they have been assigned to approve or deny. Is there a easy way to do this that I am overlooking?

Re: Sending e-mails to a CAB

kellytice Jun 21, 2017 4:31 PM (in response to otto_damus)

The "E-Mail Reminder Interval" setting on the "Approval Basics" tab of the approval process should be what you're looking for (i think!)
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- Re: Sending e-mails to a CAB
  
  otto_damus Jun 26, 2017 2:06 AM (in response to kellytice)
  
  I believe that the E-mail reminder Interval if for the client and tech. But I will test it out and see if that is what I am looking for. Thanks for the help Kellytice.
  
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