I had an extremely outdated version of Web Help Desk - v.10.2.0.35 - and recently went through the upgrade process to v.12.5. All seemed to go smoothly from v.10 to v.12, but I ran into an issue going from 12 to 12.5 with updating the database. After a few minutes, I receive the following error:
I followed the upgrade guide, ensuring to go through the proper versions, running the installers as admin, backing up the databases and tomcat files, etc. However, I was uncertain of one thing - as far as the tomcat_web_template.xml file, the upgrade guide suggests adding the personal info from the backup to the newly created file. I am not sure what kind of personal info this is. I am obviously not well-versed in Java in the slightest.
I do have a support ticket in, but schedules have not aligned with the tech and me, so I figured I'd give this a shot. Thanks!
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