Best practice for replacing technicians

Question

We've had some technicians recently vacate their positions and will have replacements starting in a few days. Is it best to disable or delete the original technician's account? If I delete the account will their ticket history be lost?

Or is it better to just rename the old technician account with the new technician's name to keep the ticket history?

Thanks!

kellytice · Accepted Answer

Simply creating new Techs and either Deleting or marking the 'old' Techs as not "Active" would work just fine and shouldn't mess up any reporting or history.

If you delete them the records will still be in the database, but a field in the db will be toggled on for each particular Tech record (i think it would be setting this field in the tech table like this: IsDeleted = 1).

The references will still show the old Tech name but it may appear with a [D] after it (if it was deleted) or with an [I] after it (if it is just Inactive).

Best practice for replacing technicians

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