2 Replies Latest reply on Jun 16, 2017 11:35 AM by ssb1979

    Best practice for replacing technicians


      We've had some technicians recently vacate their positions and will have replacements starting in a few days.   Is it best to disable or delete the original technician's account?  If I delete the account will their ticket history be lost?  


      Or is it better to just rename the old technician account with the new technician's name to keep the ticket history?