1 Reply Latest reply on Jun 15, 2017 5:49 PM by kellytice

    TeamViewer with Web Help Desk

    desr

      Is there a way to use TeamViewer with Help Desk so I can click on a user and be able to log into their computer?

        • Re: TeamViewer with Web Help Desk
          kellytice

          The only integration WHD has in that regard is under Setup -> Assets -> Options.   In there you can choose the option to configure Other Tools Links.

           

          Whether you could use that for TeamViewer, however would depend on whether you can launch a TeamViewer session by formatting a specific URL.  As you can see in the screenshot below, there are a few tags you can use to craft that URL, like:

              <ip_address>

               <mac_address>

               <network_name>

               <custom_X>

           

          So, in short: is it possible to make a URL from those fields that, when executed, will launch team viewer?

          whd other tools.png