You are correct..."floating privilege where you can have more than 100 techs in an environment but only 100 logged in at the same time."
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WHD is typically licensed on an "active named Tech" basis. e.g. if you had a license for 2 Techs, those could be:
Technically you could have a 3rd named Tech in the system but only 2 of the 3 could be "Active" at any given time, like this:
JOHN DOE (active)
MARY SUE (active)
BOB ARCTOR (inactive)
In the scenario above where you have John, Mary, and Bob - if you wanted Bob to be able to log in as a Tech, you would need to go into the system and mark John or Mary as inactive, then mark Bob as active.
To make it slightly more confusing - there is an option for concurrent licensing (where, for example, i could have 100 active Techs but only 20 of them can be logged in at the same time).
That type of concurrent license is VERY rare, however. 99% of WHD customers would not have a concurrent license...so you would probably already know it if you had one.
Thank you for the help. I guess it's time to buy more licenses then.