0 Replies Latest reply on Jun 6, 2017 7:46 AM by todders1

    Client Alerts

    todders1

      When a ticket is raised the client receives a mail.  This is as below

       

       

      TlCKET 99

      Ticket 99

      Richard, thanks for using the help desk. You can check the status of your ticket (99) at

      http://BC-DH-WHD:8081/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/view?ticket=99

      .

      Add Note Cancel Ticket

      On 06/06/2017, at 12:27, Admin Admin wrote:

      Please provide drive access

       

      However when the tech receives a ticket it looks like this - I want the client to see the view below. What changes do I need to complete.  Thanks in advance

       

      Client

      Name:

      Mohammad Shafiq <m.shafiq2@bradfordcollege.ac.uk>

      Ticket Info

      Ticket No.:

      27

      Report Date:

      27/03/2017 12:15

      Due Date:

      30/03/2017 12:15

      Reporter:

      Mohammad Shafiq <m.shafiq2@bradfordcollege.ac.uk> [10.31.210.21]

      Location:

      Sample Location

      Tech:

      Richard Toddington <r.toddington@bradfordcollege.ac.uk>

      Priority:

      Medium

      Status:

      Open

      Request Type:

      IT Request > Desktop > Monitor Issues

      Subject:

      Monitor is not being Displayed

      Request Detail:

      No Display from computer system.

      Notes

      Add Note

      Add Hidden Note

      Status: Open Pending Closed Cancelled Resolved

      Date

      Name

      Note Text

      27/03/2017 12:19

      Mohammad Shafiq

      No update on request.

      Recipients

      Richard Toddington <r.toddington@bradfordcollege.ac.uk>