When a ticket is raised the client receives a mail. This is as below
Richard, thanks for using the help desk. You can check the status of your ticket (99) at http://BC-DH-WHD:8081/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/view?ticket=99
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On 06/06/2017, at 12:27, Admin Admin wrote:
Please provide drive access
However when the tech receives a ticket it looks like this - I want the client to see the view below. What changes do I need to complete. Thanks in advance
Mohammad Shafiq <firstname.lastname@example.org>
Mohammad Shafiq <email@example.com> [10.31.210.21]
Richard Toddington <firstname.lastname@example.org>
IT Request > Desktop > Monitor Issues
Monitor is not being Displayed
No Display from computer system.
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Status: Open Pending Closed Cancelled Resolved
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