2 Replies Latest reply on Jun 2, 2017 4:28 PM by xentris

    Report Question

    xentris

      I'd like to create a report, similar to the screen show below... that came from a widget (clicking on a tech name).  So far, I cannot figure out how to recreate it so I don't have to do a screen capture.  Any help is appreciated.

       

      2017-06-01_12-31-10.jpg

        • Re: Report Question
          kjette

          It would be nice to get ticket details through reports but as far as I know you can't.  Reports are for more high level metric related information and ticket details are only available through queries.  I'd love to send my service desk staff a report each day with open ticket\sla information.

          1 of 1 people found this helpful
            • Re: Report Question
              xentris

              Thanks for the input... that is what I was afraid of... too bad really.  Even the reports are not quite as flexible as they should be.. any idea if the I can use something like Crystal to get the data directly?