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xentris over 6 years ago

I'd like to create a report, similar to the screen show below... that came from a widget (clicking on a tech name). So far, I cannot figure out how to recreate it so I don't have to do a screen capture. Any help is appreciated.

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kjette over 6 years ago +1

It would be nice to get ticket details through reports but as far as I know you can't. Reports are for more high level metric related information and ticket details are only available through queries…

0 kjette over 6 years ago

It would be nice to get ticket details through reports but as far as I know you can't. Reports are for more high level metric related information and ticket details are only available through queries. I'd love to send my service desk staff a report each day with open ticket\sla information.
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0 xentris over 6 years ago in reply to kjette

Thanks for the input... that is what I was afraid of... too bad really. Even the reports are not quite as flexible as they should be.. any idea if the I can use something like Crystal to get the data directly?
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