I'm wondering how many are using WHD as a formal problem management tracking tool? I know you can classify a ticket as a problem and then link incidents to it but what about after? The problem Post Mortem doc should identify actions that can be taken to avoid the same issue in the future so the problem ticket should stay open until all follow-up items\tasks are complete. Just curious about your process if you're using it this way.
FAQ is supposed to be used for this I think? I find it very clunky and non-intuitive. Its not setup as a "knowledgebase".. Based on new features Im guessing Solarwinds is not putting much development behind this product.