0 Replies Latest reply on Jun 1, 2017 7:46 AM by tjackman

    Report issues after WHD 12.5 upgrade

    tjackman

      After upgrading to WHD 12.5 a few of our reports wont run the same way as before. Example we have multiple level Request types listed below are a few examples

      Trouble Ticket > Personal > Reset Password

      Trouble Ticket > Email > Reset Password

      Service Request > Email > Create Email Account

      Service Request > Personal > New Hire

       

      Prior to the update we could set filters to allow to pull ticket count reports against the Parent Request Type i.e (Trouble Ticket or Service Request) now we can only report on the lowest child ticket i.e. (Reset Password, New Hire)

       

      Is there a fix to this?