6 Replies Latest reply on Jun 26, 2017 4:03 AM by bao@xxxlutz.at

    Unexpected Website Error: Value cannot be null parameter name: format

    bao@xxxlutz.at

      Hi Thwackians,

       

      some Time ago (~3 Month) i have installed a brand new Solarwinds Environment with some Modules.

      One of these is the Additional Website, it is installed on a new 2016 Windows Server and is working great with one exception.

       

      Once a week (sometimes more often sometimes not) the website shows the Error above.

       

      I know this is a known issue:

      Unexpected Website Error: Value cannot be null parameter name: format - SolarWinds Worldwide, LLC. Help and Support

      When i do the Steps it is working again, but this is a very annoying bug, i receive a lot of calls why a new installation of Solarwinds is so "buggy".

       

      Does anyone have an Idea why this happens so often and what can i do to avoid this?

       

      Thanks for Help!