5 Replies Latest reply on May 23, 2017 3:58 PM by kellytice

Importing Clients through Active Directory

byates May 18, 2017 6:48 PM

Quick question about importing clients through AD/LDAP. Once i make the connection and it finds my users and creates client accounts, are all the users going to receive an email notification of a web help desk account?

Re: Importing Clients through Active Directory

dive7 May 19, 2017 9:35 AM (in response to byates)

There is an option in Setup, under Clients > Options.

E-Mail Client When Account Is Created.

If this is unchecked, they should not receive an email.
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- Re: Importing Clients through Active Directory
  
  byates May 22, 2017 9:03 AM (in response to dive7)
  
  Thanks, but if that is checked, once i start an AD sync, the user receive an email?
  
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  - Re: Importing Clients through Active Directory
    
    typhoon87 May 22, 2017 10:35 AM (in response to byates)
    
    If it is checked yes they will get an email, if it is not checked they will NOT get the email.
    
    We have ours unchecked since its based on their AD account however we use GP to push a desktop shortcut link to the system to everyone.
    
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    - Re: Importing Clients through Active Directory
      
      byates May 22, 2017 11:25 AM (in response to typhoon87)
      
      Awesome thanks for the Info. So based off that, with the AD sync, it will use their network user name and password is what i understand?
      
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      - Re: Importing Clients through Active Directory
        
        kellytice May 23, 2017 3:58 PM (in response to byates)
        
        If you have the LDAP connection setup, there is also a setting (Setup -> Clients -> Options -> Client Login Attribute) where you can specify if they should use username/password or email/password.
        
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