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Web Help Desk (WHD)

Forum Discovering Assets in Help Desk

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Discovering Assets in Help Desk

byates over 6 years ago

I am using the builtin WHD discovery engine. I was able to discover about 87ish endpoint on one VLAN. They populated in the Assets tab and show up. I tried another VLAN and it says it found 9 endpoints. It scans them and finishes the sync. However i cant search these endpoint or find them in the assets tab. Any ideas?

0 dive7 over 6 years ago

If you do a Basic Search under Assets with no criteria they don't show up? Possibly on next page? Max number of items to show per page is 100.
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0 kellytice over 6 years ago

Is it possible they have the same Serial # and/or MAC address of other machines that have already been discovered?
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0 byates over 6 years ago in reply to dive7

If i do a basic search it will only show the assets discovered in the one VLAN. I have it showing 100 per page and there is only 87 assets so far
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0 byates over 6 years ago in reply to kellytice

I dont think so. Mostly Dell machines
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0 mark.dangelo over 6 years ago

When we were using the built-in discovery, this would happen to us. But all I did was log out and log back in and they showed up. I find myself having to do that for other things too. This is probably not the same issue though!
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