1 Reply Latest reply on May 26, 2017 1:15 PM by jfrenaye

    Next Update

    bknight

      I'm only writing this as I'm hoping to hear some update as when we can expect the next update to WHD.  As it has been right at 6 months since 12.5, I haven't heard or seen any other talk coming from Solarwinds about another update.  I'm hoping we are not going back to the time where there is over a year or more before another update is released.  I think 6 months is a reasonable amount of time between updates, so how about it Solarwinds.  Where are we with the future of WHD?

        • Re: Next Update
          jfrenaye

          https://thwack.solarwinds.com/docs/DOC-176971#start=50

           

          WE ARE CURRENTLY IN THE PLANNING PHASE FOR THE NEXT RELEASE, WE ARE INVESTIGATING FOLLOWING AREAS. AS WE MOVE FORWARD WE WILL UPDATE THIS POST TO REFLECT WHAT WE ARE WORKING ON SHORT-TERM.  IF THERE IS ANYTHING MISSING OR ARGUMENTS TO MOVE THINGS UP, VOTE ON PRODUCT IDEAS OR POST A COMMENT.

           

           

          Web Help Desk is an important product in the SolarWinds portfolio. We have an engineering team dedicated to making improvements, adding features and fixing bugs.

          As a mature product that satisfies the needs of most customers, the release cycle for this product will likely be slower than that of other products who are more quickly evolving. Our release cycles might be anywhere between 9 to 18 months depending on the number and complexity of the releases being added. SolarWinds is committed to Web Help Desk and will continue to improve it.

           

          Here is a preview of some the features we are working on post v12.5;

          • Unexpected Simplicity
            • In product efficiency enhancements focusing on Assets, Ticketing, Reservations, PO
              • Reservation capabilities within a ticket
              • Drag and Drop functionality within Tickets and FAQ - Based on this Idea in Thwack
              • Asset / PO Workflow Enhancement - Based on Feedback
              • Enhanced Search
                • Spotlight Searches within Modules - Example Adding a "General" Form Search box within Assets
          • Application-Centric
            • Multi-Tech per Ticket
            • Parent / Child Time - Tracking
            • Bar-code - Asset Management
          • Asset UI Re-Work - Next Gen UI (as recently performed on Dashboards)
          • IOS Application updates - More to come on this as we progress through iterations but first task is to update to run on IOS 10
          • Officially Building support for Office 365 - Many are using the MS-Exchange connector we had built for previous exchange versions and we are building in O365 support
          • AWS/Azure/Docker - Market place packaging making it easier to stand up in the cloud.