6 Replies Latest reply on Aug 23, 2017 10:35 AM by lsalinas

    ServiceNow Incidents will not close.  They keep reopening.


      I am having an issue with 7 or so incidents that will not close out in my ServiceNow Integration with NPM.  I've checked NPM for active alerts related to these incidents and there are none.  I have also checked the alert in question(seems to be the same alert - basic up/down alert) that is triggering.


      Any suggestions on where to look next?