I have a question about WHD clients and who can be allowed to see what. Given the sample organization I've mocked up, I want to know if it is possible to setup WHD to allow an Organizational "top down" view of tickets. That is to say, I'd like to know if I can setup WHD to allow the following:
I know client admin roles let me show tickets of specific types to anyone assigned to a specific CAR, but our ticket types are not divided by "Line", they are by type (Application, Printer, MAC, etc.)
Anyone have an idea about how to do this please?