11 Replies Latest reply on Jul 13, 2017 8:20 AM by John Handberg

    NetworkAtlas Maps not updating in Orion

    gravtech

      I have made several updates to my maps using NetworkAtlas.  But when I open these maps from the Orion NPM, it is showing the old versions.  How do I force the changed maps to publish to Orion?

        • Re: NetworkAtlas Maps not updating in Orion
          jeason81

          I have this same issue. Prior to upgrading Orion to 2017.1, I had no issues updating my maps. Now that I've updated, my changes aren't being applied to the maps. I've even downloaded and installed the latest Network Atlas from the console.

          • Re: NetworkAtlas Maps not updating in Orion
            lynchnigel

            Hi there

             

            Are you using network atlas on the server where Orion is installed or the client ?  If its on a client, what happens if you update it from within the server as Network Atlas should be installed there ? It pulls the data from the database so when you save it - should save back again, I presume you have saved the map ?

            I presume also you have permissions ?

            • Re: NetworkAtlas Maps not updating in Orion
              jeason81

              I contacted support and was able to remedy my situation (mostly). It's basically a buggy map engine on the Webserver. Here's the info I was given:

              • Shutdown Solarwinds services.
              • On the server, download and install this hot fix: http://downloads.solarwinds.com/solarwinds/Release/HotFix/Orion-NetworkAtlas-v1.16-HotFix1.zip
              • Check the file version of c:\inetpub\solarwinds\bin\solarwinds.mapengine.dll. If this file is version 1.16.0.20 then do the following:
                • Copy these files from "C:\Program Files (x86)\SolarWinds\Orion\Network Atlas" to "C:\inetpub\SolarWinds\bin", overwriting the destination files.>
                  • solarwinds.mapengine.dll
                  • solarwinds.mapstudio.common.dll
                  • solarwinds.mapstudio.strings.dll
                  • solarwinds.mapstudio.web.dll
              • Restart Solarwinds services.

               

              This will fix the website to show the correct maps. However, the problem I continue to have is that when I launch Network Atlas and connect to our Solarwinds server, it complains that it's an older version and wants me to update but the download on the Solarwinds server is the same version as I'm using (1.16.0.20). It doesn't appear to actually impact anything as I can still edit and save maps with this version but it does annoy me to update every time.

              3 of 3 people found this helpful
                • Re: NetworkAtlas Maps not updating in Orion
                  gravtech

                  That seems to have done the trick.  Funny thing is that I had already installed the hotfix, I just didn't know about moving the dlls from Program Files to inetpub.  I'm not getting the warning to update my Network Atlas, but my Network Atlas is v1.16.039.  What versions of the products are listed on the bottom of your NPM page?

                  Here's mine:  Orion Platform 2017.1.1 SP1, CloudMonitoring 1.0.0, NPM 12.1, DPAIM 11.0.0, QoE 2.3, VIM 7.1.0, SAM 6.4.0, NetPath 1.1.0

                • Re: NetworkAtlas Maps not updating in Orion
                  jeason81

                  How did you upgrade your client to the latest version of Network Atlas? I've asked support and haven't heard back yet.

                   

                  I'm running the following products: Orion Platform 2017.1, IPAM 4.3.2, VIM 7.1.0, NetPath 1.1.0, DPAIM 11.0.0, NPM 12.1, QoE 2.3, CloudMonitoring 1.0.0, SAM 6.4.0, NTA 4.2.2, Toolset 11.0.6

                  • Re: NetworkAtlas Maps not updating in Orion
                    John Handberg

                    I have a similar problem, but it is a little different.  The maps update fine on the main engine, but do not update on the additional web server.  I have not looked to see if the above solutions will fix this yet.