AppInsight for IIS Monitoring via Agent

aLTeReGo​

Can you cast your expert knowledge of SAM onto my issue/query?

Does AppInsight for IIS appear when you perform a List Resources on the node? Is it selected? If so, when you attempt to access the AppInsight for IIS details view from the All Applications resource, are you prompted to configure the server? When you click "Configure Server" does it return an error?

AppInsight for IIS does appear when i do a list resource, i can add it in from there but when i click configure i get the below?

Does the Inherit credential use the agent as its account so to speak? But even if i specify an admin account that is created on that server it still fails.

2017-04-25 16:07:44,528 [STP SmartThreadPool Thread #14] [A(null)] [C(null)] ERROR SolarWinds.APM.Probes.WMI.WMIHelper - Error while connecting to "172.29.2.12" via WMI.
System.Runtime.InteropServices.COMException (0x800706BA): The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
   at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
   at System.Management.ManagementScope.InitializeGuts(Object o)
   at System.Management.ManagementScope.Initialize()
   at SolarWinds.APM.Probes.WMI.WMIHelper.DoActionWithRetry(Action action, Int32 retries, TimeSpan retryInterval, String logMessage)
   at SolarWinds.APM.Probes.WMI.WMIHelper.ConnectWithRetry(String targetComputer, String userName, ManagementScopeContext[] scopes)
2017-04-25 16:07:44,528 [STP SmartThreadPool Thread #14] [A(null)] [C(null)] WARN  SolarWinds.APM.Probes.WMI.WMIHelper - Connection Attempt to 172.29.2.12 as SOLARWINDSSAC Failed. Attempt 1 of 3
2017-04-25 16:07:54,543 [STP SmartThreadPool Thread #14] [A(null)] [C(null)] WARN  SolarWinds.APM.Probes.WMI.WMIHelper - Connection Attempt to 172.29.2.12 as SOLARWINDSSAC Failed. Attempt 2 of 3
2017-04-25 16:08:04,559 [STP SmartThreadPool Thread #14] [A(null)] [C(null)] WARN  SolarWinds.APM.Probes.WMI.WMIHelper - Connection Attempt to 172.29.2.12 as SOLARWINDSSAC Failed. Attempt 3 of 3
2017-04-25 16:08:04,559 [STP SmartThreadPool Thread #14] [A(null)] [C(null)] ERROR SolarWinds.APM.Probes.WMI.WMIHelper - Error while connecting to "172.29.2.12" via WMI.
System.Runtime.InteropServices.COMException (0x800706BA): The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
   at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
   at System.Management.ManagementScope.InitializeGuts(Object o)
   at System.Management.ManagementScope.Initialize()
   at SolarWinds.APM.Probes.WMI.WMIHelper.DoActionWithRetry(Action action, Int32 retries, TimeSpan retryInterval, String logMessage)
   at SolarWinds.APM.Probes.WMI.WMIHelper.ConnectWithRetry(String targetComputer, String userName, ManagementScopeContext[] scopes)
2017-04-25 16:08:15,418 [STP SmartThreadPool Thread #16] [A(null)] [C(null)] WARN  SolarWinds.APM.Probes.ApplicationJobBase - JobEngineWorker running for '00:20:07.4715138' - requesting worker process termination.
2017-04-25 16:08:17,575 [JobMonitor] [A(null)] [C(null)] WARN  SolarWinds.JobEngine.WorkerProcess.WorkerExecutionEngine - Job timeouted, cancelling job ExecutingID=fae53659-c2ae-41c2-bd29-4b3a2735aa4c,State=Running,ScheduledJobID=6e681109-ff05-4b59-a574-742ba337aacd

This is what im seeing in the APM Probe log file but im confused to why its throwing WMI and RPC exceptions? I would of thought that the agent would do all the work locally on the server and then feedback the information via the 17777 and the 17778 ports? else what would be the point of an agent?

The agent in indeed performing the job locally, but it must connect to WMI somehow to collect information. Can you attempt the same task on the machine where the agent is running using wbemtest.exe and connecting to the machine's IP address reference above?

I am able to connect to the root WMI class locally on the server in question using the credentials that im trying to specify when setting up the AppInsight for IIS monitoring. Wbemtest.exe is launched on the server i want to setup IIS monitoring for and im connecting to itself using the IP address and that works fine.

Without knowing more information it's difficult to provide definitive diagnosis. I would recommend opening a case with support and provide diagnostics from the agent so we can determine the cause of the issue.

aLTeReGo​

Just logged Case # 1159853 for the issues im having, thanks for your assistance regardless