A different approach would be to grant the Helpdesk access to ISE, BUT assign them to the Helpdesk User group with Helpdesk Admin Menu Access only. then you can create an external link to ISE on the NPM menu.
Table 1 defines what each role has access too. I don't recommend System Admin role.
Orion NPM references:
I didn't know about that in ISE. I'm going to fwd that info to the ISE admin right now cause that looks like it'd meet our need.
Yeah, I'm happy to be in a spot where I can try to make this Orion install mimic the greatness that I have seen it do at other companies/networks. hopefully I can. I'm weak on coding after being hardware for many years but the Thwack has stellar cliff notes.
You're in the right area for asking questions about Solarwinds products. Don't be afraid of seeming ignorant--ask those questions you feel may be too basic. We all started somewhere, and you've probably got expertise to share with the Thwack forum on topics to which we are new and less experienced.
I'm not aware of a way to integrate Cisco ISE with NPM, but it's possible you may be able to open a TAC case for exporting the data, and a Solarwinds Support case (via telephone) to discover how to import it into NPM.
At worst you can create a new Feature Request for this functionality and let folks vote it up.
And Welcome to Thwack!