Is it possible to modify email templates to include the <login_url> link in an a: reference?
So instead of:
<first_name>, thanks for using the help desk. You can check the status of your ticket (<ticket_id>) at
It would be:
<first_name>, thanks for using the help desk. You can check the status of your ticket (<ticket_id>) <a href="<login_url>">here</a>.
The reason for the change is the URL is so long it's preventing the text boxes from collapsing on mobile devices making the text small or having to scroll around to read the message. If I could have a shorter URL or an href link, ticket responses would be much easier to read on phones.