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PDF Reports displaying Orion logon screen after upgrade.

nglynn over 7 years ago

I was wondering if anyone else has experienced an issue where legacy report writer reports that were emailed out as PDFs are no longer working after upgrading? We recently upgraded to NPM 12.0.1 and SAM 6.3 and I am now finding that reports emailed in PDF format when opened only display the Orion Logon screen. If I run the report manually, or click on the links within the scheduler everything works fine.

I've tried re-specifying the account in the scheduler, I've tried using the DirectLink account, I've tried using different accounts/reports. It doesn't seem to matter, if it's emailed out as a PDF its only grabbing the logon screen. Has anyone else seen this issue since upgrading?

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0 nglynn over 7 years ago

I should also note, that I also tried attaching a newer web based report to the schedule and the PDF comes out the same way.
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0 dbriden over 7 years ago in reply to nglynn

Had the same issue and logged a ticket with support ticket #1146341.
The response was
"
I have seen this issue before and a quick workaround is to create a new Orion account named DirectLink to bypass the login screen. Refer to the link below.
https://support.solarwinds.com/Success_Center/Network_Configuration_Manager_(NCM)/NCM_Administrator_Guide/180_Configure_automatic_login/030_Using_the_DirectLink_account
"
After running a scheduled report manually using "Run Now" option under Schdule Manager the PDF appeared ok.
Checking with support the DirectLink user was then deleted and the reports have been fine since.
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0 nglynn over 7 years ago in reply to dbriden

Thanks for the response. I too opened a ticket and got the same response. Unfortunately the DirectLink account didn't work for me. I'm curious are you using automatic login and/or single sign-on? I'm wondering if that has anything to do with this at all. I did hear yesterday that this is a known issue and that there is a hot fix for v12.1 I have a couple of other thing support recommended that I try but ultimately it sounds like moving to v12.1 and applying the hotfix may be my fix.
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0 neomatrix1217 over 7 years ago in reply to nglynn

nglynn what was your support ticket number?
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0 nglynn over 7 years ago in reply to neomatrix1217

Case #1147479
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0 neomatrix1217 over 7 years ago in reply to nglynn

Do workaround #2 that should solve the issue.
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0 prawij over 7 years ago in reply to nglynn

Orion 2017.1 HF1 didn't fix my issue where any scheduled PDF reports show a login screen instead. I've only seen this behavior with NPM 12.1, NPM 12.0.1 didn't have this problem.
Workaround for me was to deselect PDF as an output option and stick with .xls and .csv for now.
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0 neomatrix1217 over 7 years ago in reply to prawij

prawij have you opened a case with support?
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0 prawij over 7 years ago in reply to neomatrix1217

neo, I didn't open a ticket for this. I ended up doing workaround #2: Creating and deleting an account called "DirectLink" to get my PDFs working again:
NPM Scheduled report export to PDF shows login page - SolarWinds Worldwide, LLC. Help and Support
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0 nglynn over 7 years ago in reply to prawij

Yeah, I've tried all three workarounds now and am still having issues. Maybe slightly different now. I have a call scheduled to troubleshoot this a bit futher. One thing support had mentioned was to enable form based logon which I need to try yet. I believe by default that is enabled in IIS with Windows Auth. But I was running into authentication issues for some of my users. We use automatic logon and SSO tied to AD. If for some reason that didn't work, users could never manually sign in until I disabled the form based logon. It will be disappointing if that fixes the problem only to reintroduce another.
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