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Web Help Desk (WHD)

Forum How WHD defines an imcompleted ticket in alert level?

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How WHD defines an imcompleted ticket in alert level?

tud over 7 years ago

I am newbie with WHD. I have just finished configuring WHD and lauching it. And I have a question: How WHD defines an imcompleted ticket in alert level? The issue is my ticket have been resolved but an email about not completed ticket still sent to my email. It's just a spam to me. Maybe I can configure a resolved ticket is completed ticket? Anyone has a solution for my problem?

Thanks a lot!

TuD.

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bvondeylen over 7 years ago +1

Have you set the Status of your Ticket to Resolved (or Closed)? If so, you should only get a ticket telling you the Ticket has been Resolved. If you go to Setup > Tickets > Status Types and click on any…

0 bvondeylen over 7 years ago

Have you set the Status of your Ticket to Resolved (or Closed)? If so, you should only get a ticket telling you the Ticket has been Resolved.
If you go to Setup > Tickets > Status Types and click on any of the Status Types (ie Resolved), you will find all the options. You can remove Resolved from Alerts Enabled (for example).
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0 tud over 7 years ago in reply to bvondeylen

Hi bvondeylen. Thanks for your solution. I missed this setting. I'll try your solution.
TuD.
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